FAQ
Q: What is the store’s free shipping threshold? A: All orders reaching $59 automatically enjoy free standard shipping. Orders under $59 will be charged a flat shipping fee of $6.99.
Q: How long does it take to deliver orders to the US and Europe? A: After order processing and shipment, customers in the United States and European countries can receive their packages within 3-7 working days in normal circumstances.
Q: Are tried-on clothes eligible for return? A: Only products kept in original intact condition with complete tags are supported for return and exchange. Worn, contaminated or damaged items do not meet return standards.
Q: How can I check my order delivery progress? A: After the order is shipped, the system will automatically send a tracking number to your reserved email address, which you can use to query the latest logistics status online.
Q: How to handle damaged or defective goods received? A: Please contact our customer support team within 7 days of receiving the goods and provide clear photos of the defective products. We will verify and arrange after-sales solutions for you as soon as possible.